CorrLinks is such a good thing as it makes it possible for people from the outside world to get in touch with their loved ones who are currently sitting in the prison. While some people would agree that it is great, it does not mean it is perfect. CorrLinks is far from perfect. In fact, people do not always get good experiences. While using CorrLinks, sometimes, some unexpected things happen.
One of the things that may happen while using CorrLinks is it is unable to sync with the server. If you are currently in a similar situation, you might be wondering what you should do to fix the issue. So, what is the best way to fix CorrLinks that is unable to sync with the server?
There are a few methods that you can try to fix the CorrLinks that is unable to sync with server, as follows:
- Method 1: Check your internet connection
One of the possible reasons that make CorrLinks unable to sync with the server is due to the poor internet connection. To make sure if it is the case, please check your internet connection. If you use Wi-Fi, try to change using data and if you use data and the internet connection is poor, please try to get a Wi-Fi connection. If CorrLinks is still unable to sync with the server even though there is a strong internet connection, it means the internet connection is not the cause.
- Method 2: Restart your device
It is possible that there is something wrong with your device, especially after updating it. After updating the system on your device, it is possible that the connection with the login data for the respective store no longer works securely. If you think it is the case, you can try to restart your device. By doing so, it will reload all settings and functions. A lot of issues can be fixed by restarting your device, so why not try this as well.
- Method 3: Check the status of the server
The next method that you can try to fix the issue is to check the status of the server. There is a possibility that it is on the servers of the iTunes Store for iOS or for Android on the servers of the Google Play Store lie. As the app is on the servers of the phone, it should not be due to the servers of the developer, Advanced Technology Group LLC. Sometimes, these can be overloaded or malfunctions happen due to maintenance work.
- Method 4: Empty the cache and delete the data in the Google Play Store (for Android users only)
Emptying the cache and deleting the data in the Google Play Store will restart the app completely and it may fix the issue. If you want to try this method, here is step by step to follow:
- The first thing that you need to do is to open the Settings app on the device.
- When it opens, look for Apps & Notifications and then tap on it.
- Then, click View all apps.
- After that, scroll down and tap Google Play Store.
- The next thing that you have to do is to tap the Memory Empty cache.
- Do not forget to also tap on Clear data.
- When everything is done, you will need to open the Google Play Store and then try the download again.
In case you are still unable to sync with the server even after trying all the methods above, the last thing that you can do is to contact the customer support of CorrLinks. What can you do to reach out to the customer service of CorrLinks?
There are several steps to follow to be able to contact the customer support of CorrLinks, as follows;
- First of all, you should go to the official website of CorrLinks at https://www.corrlinks.com/.
- When you are on its homepage, you should be able to find the Customer Support button at the bottom of the page. It is located between FAQ and Block Contact.
- Upon finding the button, click it to be taken to the next page.
- When you are on the new page, try to find the option that best describes your issue. The options include I can’t log in, I don’t have an identification code or the one I have doesn’t work, It says my email address is already in use, How can I get an email when I get a new message from an inmate, Can I use my cell phone with CorrLinks?, Do I have to pay to send a message?, Can I send money?, Can I buy MP3?, When replying to a message it is saying I’ve exceeded the number of characters, How do I send a message?, Why does it say my inmate is unavailable?, How do I unblock an inmate?, It says I have unread messages but I can’t see them, I am not getting an email alert when I get a new message, and My issue is not listed. As there is no option that fits the one that you are currently experiencing, please choose the option that says My issue is not listed.
- By choosing this option, you will be taken to a page where you can write a message.
- Before writing the comment or the question, do not forget to also write your name, your email address and choose the correctional agency that you are inquiring about.
- After you are done with everything, hit the Send button and wait until you get a response.
Actually, the method above is not that last. In addition, you can also try to seek help from the communities or forums that most of them are usually able to find online. While it is better for you to find the community or forum that is related to CorrLinks, you can also consider the likes of Reddit or Quora. Please sign in first if you want to post something.