Why is My Securus Account Status Blocked?

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When accessing Securus, you may find your account status is blocked. You may get confused, particularly if you don’t ever get your account status blocked previously. However, it’s a very common situation in Securus, as your blocked account status indicates something wrong on your Securus account.

If you do not know why it happens, you can try to look for the information about it, so that you can get your Securus account back. No worries! This post will show you the reasons why your Securus account status is blocked and how to fix it. Let’s dive into our post to find the guide!

Why is My Securus Account Status Blocked

Reasons Why Your Securus Account Status Is Blocked

There are a number of reasons why your Securus account status is blocked, making calls to your phone from a correctional facility is also blocked. To make it easier for you to fix this issue, let’s find out the reasons why your Securus account status is blocked below!

1) Direct Bill is past due

Your Securus account status blocked can be caused by past due of your Direct Bill. If it happens, you can ‘Add Funds’ by logging into your Securus online account first. If you have not logged in yet, you can visit www.securustech.net. After that, you can click on the ‘Sign In’ button. After you logged in, you can click on the ‘Add Funds’ or call them at 972-734-1111.

Exceeding your spending limit can also be the reason why your account status is blocked. Calls to your line may be blocked if you’ve exceeded your account spending limit with Securus. To solve this problem, you can contact Securus Support at 972-734-1111.

2) Not enough funds on your Advanced Connect Account

Second reason why your Securus account status is blocked is because you do not have enough funds on your Advanced Connect account, making your calls blocked. If it happens, you can ‘Add Funds’ by logging into your Securus online account first.

If you have not logged in yet, you can visit www.securustech.net. After that, you can click on the ‘Sign In’ button. After you logged in, you can click on the ‘Add Funds’ or call Securus Correctional Billing Services at 972-734-1111.

3) New Telephone Number

Calls to your line may be blocked if you have a new telephone number. To solve this problem, you can just simply provide them Proof of ownership with the date you’ve received, your new number from your local telephone company and also Securus Correctional Billing Services can also remove the restriction.

4) Wrong number pressed when accepting a call

Your Securus status account may be blocked if you pressed the wrong number accidentally when trying to accept the incoming call. To solve this problem, you can contact them at 972-734-1111 to check if there is a block on your line.

5) Having a block on your phone

if in the past, you ever requested to have a block placed on your phone, it can make your calls blocked. To solve this problem, you can just click on the ‘Block & Unblock calls’ option after logging into your Securus online account.

If you have not logged in yet, you can visit www.securustech.net. After that, you can click on the ‘Block & Unblock calls’ option or call Securus Correctional Billing Services at 972-734-1111.

6)Returned check or debit card charges

Calls to your line may be blocked if you returned check or debit card charges. To solve this issue, you just simply call Securus Correctional Billing Services at 972-734-1111.

7) RCF Blocks

RCF blocks can also be caused by your Securus account status being blocked. In this case, RFC Blocks can be added for two common reasons, including:

  • The use of a diverter number

For security reasons, Securus and the correctional facilities that Securus serve do not allow calls to be diverted, forwarded, re-routed or in any way mask the true terminating location or called party. Well, call diverters services can be used to take advantage of local, less expensive rates versus the applicable long-distance rates.

  • The use of VoIP (Voice-over-internet Protocol) – Internet based phone systems

VoIP is telephone service that is connected to a cable box or an internet router as opposed to a regular phone line. To solve this problem, the phone number should be ported. It is known that porting is the process of transferring a billed telephone number from one telephone provider to another. For example, transferring a billed telephone number from Verizon Wireless to Vonage.

In order to have the block removed and the phone number be unblocked or added to the RFC exception list, you may need to provide proof of ownership.

How to Prevent Being Disconnected While on the Phone?

You should know that the incarcerated individual telephones actually have features which may disconnect your call if a violation is detected. To avoid being disconnected while on the phone with your love done in prison, you SHOULD NOT:

  • To put or transfer  the call on hold
  • To use or answer call waiting
  • To use a cordless phone (static could cause a disconnect)
  • To press extra numbers on the touch-tone keypad
  • To stop your conversation for long periods of time (a period of silence may cause a disconnect)
  • To make any kind of 3-way call
  • To use a cell phone with features
  • To use speakerphone, headsets (wired or Bluetooth) and take calls while signal is weak, or they are moving
  • To turn off any auto downloads to GPS, e-mail or applications.

Here are some tips and tricks to prevent being disconnected while on the call:

  • Make sure to make a scheduled call time to prevent being interrupted by call waiting.
  • Able to fill out a dropped call with the requested information, along with your signature providing them written permission to investigate the reason why the calls may have dropped.
  • Receive a response and a possible credit for the dropped calls after the investigation is completed.

If you need a form, you can get it here. You can also visit https://securustech.net/ and click on the ‘Search FAQ’s’ and then type in the word ‘forms’ in the search field.

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