For those who want to access and use Securus eMessaging, you can check out the answer on Securus Technologies an aventiv company at https://securushelp.com. The Q&A about it is able to be found there. You are recommended to use the search bar to make the search easier.
According to the https://securushelp.com, in order to be able to continue to send email to those who have been moved over to the new eMessaging, you will have to start using the Securus Mobile apps. Not only that, you can also use www.securustech.net. It is stated that every feature is virtually the same.
If you want to get the Securus Mobile app, you can follow the following guides, depending on your device:
iPhone and iPad:
- Firstly, you should open the App Store. This one is usually found on the home screens. In case you do not find it, please go to a folder called Utilities as there is a chance for you to find it there.
- Then, tap Apps, which is the icon that is located at the bottom center part of the screen.
- The next thing that you will have to do is to browse or search for an app. If you want to view apps by category or function, you have to scroll down to Top Categories and then tap See All. If you want to look for an app, you can tap Search that is located at the bottom right corner of the store, enter the name of the app (in this case Securus Mobile), and then tap the Search key so that the results will be shown.
- If you want to learn more about the app, you can tap an app. On the page of the app, you will be able to see a lot of things, such as screenshots, ratings, reviews, technical details, and pricing information.
- To be able to install the app, you can just tap GET since this app is free. This one is the blue button located close to the top right corner of the page.
- Do not forget to also confirm your identity to download the app. For those who have already signed in with your Apple ID, you can follow the guide shown on the screen to verify using Touch ID, Face ID, or a password. By doing so, the app will be installed and will be added to your home screen. In case you have not signed in, please follow the guide that is shown on the screen in order to log in with your Apple ID username and password and to be able to start the install. Following the instructions will install the app and add a new icon to the home screen.
When the app is finished installing, you will be able to see that the GET button will change to the button that says OPEN. Please tap that button if you want to launch the app from the App Store. Another way that you can do is to tap the icon of the app on the home screen.
Android:
- The first thing that you have to do is to open the Google Play Store. This one is usually found on the home screen or in the app drawer.
- When it opens, browser or look for the Securus Mobile app. If you want to browse by category, you can just tap Categories located at the top of the store to view the list and then tap a category. As you already know the app that you are looking for, it is better for you to tap the Search box that is located at the top of the screen, enter the name of the app, which is Securus Mobile, and then tap the magnifying glass to search.
- If you want to learn about the app, please tap an app. On the new page, you will be able to find a few things, including the description, the screenshots, the cost (in this case it is free), the reviews, and technical specifications. As it is a free app, you should be able to see the green INSTALL button at the top right corner of the app.
- After that, tap INSTALL to be able to install the app.
That’s all the things that you have to do to install the app. Once it is installed, the INSTALL button will change to OPEN. When you check the app drawer, you will be able to see a new icon. If you want to open the app, all that you have to do is to tap OPEN. As the alternative, you can also tap the icon of the app found in the app drawer.
Windows (Microsoft Store):
- First of all, you need to open the Microsoft Store app. You can do it by clicking the Start menu and then clicking the Microsoft Store tile or the icon represented by a shopping bag. Besides, you can also click Microsoft Store in the apps list.
- After opening the Microsoft Store app, it is time for you to click Apps, which is at the top of the store.
- Next, browse or look for the app. As you already know which app to look for, you can just click Search that is located at the top right corner, enter the name of the app, and then press Enter to be able to see the results.
- Feel free to click an app if you want to view its details, such as description, system requirements, reviews, and so on.
- The fifth step is to click the Get button to install the app. This one is located close to the top of the page.
- Lastly, follow every single step shown on the screen to be able to complete the download. In case you are not logged in with your Microsoft account, please follow the guide shown on the screen when prompted. After installing the app, it will be able to be found in the Start menu.
