You may have downloaded Securus apps to make you easier in communicating with your incarcerated loved ones. However, you may find that it keeps crashing or not working. If it happens to you, you have to do something for fixing it.
Usually, if there is something wrong with an app, the thing that is done is to restart the phone, update the app or uninstall and reinstall it. So, you are able to do these things first which may be able to fix the issue.
According to the 99Images site, here are some issues related to Secure Mobile App and how to fix it.
Getting Black Screen or White Screen (Blank Screen) When Opening Securus Mobile
In the OS system, it is one of the most common issues. It happens when you open an app and then you will find that there is a black screen for a few seconds and the app will crash with or without an error message. If you experience this kind of error, you are able to press the recent applications menu which is usually the first left button in your phone. Then, you must close the app and then, you can try to open the app again.
Another method that you can do is to try a hard reboot in your android mobile where it can be done by pressing and holding down the Home and Power buttons together for up to 10 seconds. After that, you have to release the buttons and hold down the Power button until you see that the screen turns on. Now, you are able to try opening the app.
If the methods above do not work, you are able to wait until your phone battery drains and it turns off by itself. After that, you can put it to charge and press the power button to see whether it can work or not.
If this way does not fix the issue as well, you can uninstall the app and then reinstall it. After you reinstall it, usually Android restores all settings.
Securus Mobile App Is Not Loading or Not Working Correctly
If you find that your Securus Mobile app is not loading, there are some reasons why it can happen. The first reason is that the Securus Mobile app server may be down so it is causing the loading issue. If this is the reason, the thing that you can do is to try after a few minutes. The second reason, it may be because your WiFi or mobile data connection is not working properly. So, you have to check your data connection. Another reason is that there are too many users who are using the app at the same time. If that is the reason, you can try to access the app after a few minutes.
Securus Mobile Login Issue or Account Related Issues
Are you having a login or account related issue? If so, it may happen because the Securus Mobile server may be down. If so, you can try logging in after a few minutes. It can also happen because your Wi-Fi or mobile data connection is not working properly. So, you have to check your data connection. It can also happen because you may log in with wrong login credentials. So, you have to make sure that the login details that you are entering are correct.
If you are using third-party social networks to login such as Twitter, Google, Facebook etc, you can check whether the service is working properly and it can be done by visiting their official website. There is also the possibility that your account may be banned or deactivated for activities. So, you have to read the error messages which appear.
Securus Mobile App Installation Issues
If you are experiencing Securus Mobile app installation issues, you are able to check your Wi-Fi or internet connection for connectivity. You can also check your mobile storage space. If you find that there is not enough space in your disk, the app is not able to be installed. You also have to make sure that the Securus app supports your android version.
Securus Mobile App Is Not Updating Properly
If it happens, you have to check your Wi-Fi or mobile data connection and you have to verify that it is working properly. The reason can also be because it may be down and stopping you from updating the Securus Mobile app.
Also, you have to make sure that you have enough storage space in your phone to be able to download updates. If you find that there is not enough space, it can block the app updates.
Audio or Video Loading Issue with Securus Mobile App
If you find that there is an audio issue with Securus Mobile , you are able to check your phone volume. You can try to use headphones to find out whether it is a problem with your speakers or with the app.
If you find that there is a video issue, you have to check the speed of your internet and WiFi connectivity.
Securus Mobile App Notifications Are Not Working Well
If you find that the Securus mobile app notifications are not working properly, the thing that you are able to do to fix this issue is to go to your Apps and then go to Securus Mobile. After that, you have to choose Notifications. And then, you have to check whether notifications are enabled or not. If you find that it is not enabled, you have to enable it.
If you do not get notifications alert sounds, you are able to verify again that you do not accidentally mute the app notification sounds.
Depositing Money Into Securus Mobile, But You Do Not See It Added to Your Balance
It is important for you to note that it may take some time for the app company or developer to process the payment and credit to your account. So, if you deposit money into Securus mobile, but you do not see it added to your balance, it is better for you to wait for 24 to 48 hours and then see whether the amount gets credited to your account. If not, you are able to contact the customer service.