JPay Email Rules

Posted on

Knowing the JPay email rules before sending an email to an inmate is totally a must. However, JPay has terms of services or agreements as a rule which the user must comply with. With the email rules, the users will be able to use the JPay Email Service as great as possible without worry.

So, learn about JPay email rules on our post below!

  1. JPay has a right to change the terms of service at any time

JPay may change the Terms of Service for Email Service at any time. In this case JPay protects any rights that are not expressly granted. By agreeing to the terms and services of the email service, the user agrees to be bound by the amended Terms of Service after they use the JPay Email Service (the “Service”) after the effective date of the change.

  1. JPay requires the users to buy stamps

JPay Email Service allows users to purchase stamps in order to send messages to inmates in certain facilities. A single page approximately 4,800 characters will need a stamp. The longer messages the users will send, the more stamps will be needed.

The users are allowed to attach photo, e-card or video attachment with their message using additional postage. The email can be delivered through or JPay Mobile App. In order to buy the stamp, the users will need to use a credit or debit card (collectively ‘Bank Card’).

JPay will require the user’s information to enable them including:

  • To verify the identity of prisoners;
  • To receive the appropriate Bank Card authorization;
  • Other information required by JPay Clients.

For information regarding JPay’s use of this information, please refer to JPay’s Privacy Policy.

  1. Users are subject to the law in using JPay Email Service

By using the JPay email service, users agree and are responsible for their own communications with all the consequences. Users agree that they must use the Service in compliance with all applicable local, state and federal rules, laws and regulations, including any laws regarding the transmission of technical data exported from the user’s country of residence.

In this case, the user must take full responsibility for maintaining the confidentiality of their account information including username and password. Users also agree to notify JPay of any unauthorized use of their password or account or any other breach of security.

The user must not, will not consent to, and will not allow or encourage any third party to:

a) use the JPay Email Service to send any unlawful, harassing, defamatory, abusive, obscene, fraudulent or otherwise inappropriate content as determined by the Client.
b) transmit any content that violates any other party’s, contractual or other fiduciary rights or obligations of ownership or intellectual property rights.
c) prevent others from using the JPay Email Service.
d) use the JPay Email Service to commit fraud or inappropriate acts; and
e) violates JPay’s policies, as may be revised from time to time. Of course, violation of any of the above will result in non-delivery of messages and/or attachments, immediate termination of the user’s account without a refund and may subject the user to state and federal penalties and other legal consequences.

In this case, JPay also reserves the right, but is not obligated, to investigate the use of the JPay Email Service by users to determine whether a violation of these Terms of Service has occurred or to comply with applicable laws, legal processes, regulations, or government requests.

  1. JPay has the right to monitor the contents of emails sent to inmate

For mutual security, JPay and the Client have the right to read, store, and disclose the information contained in the message as deemed necessary to:

a) detect, prevent, address fraud and security issues including, message filtering, without limitation, and attachments.
b) comply with applicable legal regulations, legal processes, or government requests,
c) enforce the JPay Email Terms of Service, including investigation of potential violations
d) respond to user support requests, as well as
e) protect the rights, security and property of JPay and its Clients. In this case JPay will not be responsible or liable for the implementation or non-execution of its rights under these Terms of Service.

Please note that this Email Service should not be used by lawyers to communicate with inmates as mail will not be treated as privileged and confidential.

  1. JPay’s property rights

User agrees that JPay owns all rights, title and interest in and to the Service, not limited to all intellectual property rights.

  1. No refund for stamps purchases

Users cannot cancel stamp purchases and are not entitled to refunds for unused stamps. However, the stamps that the user has purchased do not expire and can be used at any time when sending messages to inmates.

  1. Rejection of distributing messages

In some circumstances, the Client has the right to refuse to send an email or attachment to an inmate. In this case, neither JPay nor the Client will be liable to the user. The message may not be distributed to inmates if an inmate has been transferred to a correctional facility or released.

  1. User can stop JPay Service at any time

Of course, users can stop using the Service at any time with or without cause by sending written notice to JPay at the following address:

  • Mailing address to 12864 Biscayne Blvd. #243, Miami, FL 33181
  • email at

In the event of termination, the user’s account will be deactivated and they may not be granted access to their  account or other content contained in their account.

  1. Use of JPay services Regulated by law

The agreement and the parties’ rights in using JPay’s services will be governed by and construed in accordance with the laws of the State of Florida, excluding conflicts or choice of law rules.

  1. Dispute resolution

In the event of a case or dispute, the resolution of the dispute and the agreement requires the use of arbitration on an individual basis to resolve the dispute, not jury trial or class action.

Okay, those are the JPay Email Service rules that the users should notice when working with JPay.

Leave a Reply

Your email address will not be published. Required fields are marked *