JPay Stamp Refund

Posted on

If you want to send emails, photos, and VideoGrams, you will have to get JPay stamps. These items are available to be purchased from the official website of JPay at and at JPay kiosks in the correctional facilities.

When you are in the middle of purchasing JPay stamps, it is normal if you make some mistakes or if some errors occur unexpectedly. For instance, you may accidentally choose the wrong JPay stamp package. Initially, you want to buy 20 stamps for $5 but you accidentally choose the second option, which is 40 stamps and you end up paying more for the extra JPay stamps that you do not really need. In this kind of case, you may be wondering if it is possible to get a refund.

Talking about the JPay stamp refund, some people also have been wondering if they can get a refund when the message that they send to their loved one is not delivered. To find out the answers to these questions, keep reading the rest of the article.

JPay Stamp Refund

According to the official website of JPay, there is no way for you to refund for the purchase of JPay stamps once the process of purchasing has been processed. Actually, having extra JPay stamps is not that terrible as it is said that they do not have expiration dates. Some JPay stamps used to have an expiration date. If people wanted to get the “forever” JPay stamps with no expiration date, they had to pay more. It caused the rage from the community, that’s why the representative of JPay decided to make the JPay stamps with no expiration date. Now, every JPay stamp that is purchased from the official website of JPay will not expire.

Actually, it is not clear about the expiration date because from the official website of JPay itself there are two different versions regarding this matter. While one page displays that there is no expiration date, another says that JPay stamps can expire in some selected states. If you want to check about it, please go to the official website of JPay at and find the Availability & Pricing for details. Besides, you can also ask directly to the customer support of JPay.

Furthermore, you have no right to ask for a refund for any stamps that haven’t been used. If the client does not want to deliver a message or attachment to an inmate, the stamps that have been used cannot be refunded or be replaced.

Since there is little information about the JPay stamp refund policy on its official website, you are suggested to reach out to its customer support, which can be done through three ways.

The first and the easiest one is by calling the phone number of the customer support. Apparently, it is available for 24 hours a day and 7 days a week, meaning you can dial the number anytime you want. The number that will direct you to the customer support is 800-574-5729.

If you are not the kind of person who loves talking on the phone, you might want to consider sending them an email instead. Sending an email can be done from the official website of JPay. To be able to send an email to JPay the first step is to open your favorite browser and then go to the official website of JPay at When you are there, find the login area and log in to your account. After you are in, scroll down to the bottom of the page and find Contact Us located under tab. Once you have found it, please click it. Then, click Email Us, the one that is able to be found on the left side of the contact page. By clicking it, an inquiry form will be shown. There are a few things to be filled in, including your name, your email, and your phone number. Please enter the required information. Under the subject, it is needed for you to select the certain issue that you are currently experiencing. Please describe the real issue and give them the details in the message column. After making sure that everything is included, the last thing that should be done is to press the Submit button to send the email.

The last method is to send a traditional mail to JPay. This method is least recommended and in fact, it is the least favorite one as it takes too much time compared to the previous ones and it is definitely not effective if you are in a hurry. If there are no other options or if you think that this method is the best one, please include as much information about the issue that you are currently facing and at the same time, it is also better to make it brief. The mail is able to be sent to JPay LLC 10981 Marks Way Miramar, FL 33025.

While it is impossible for you to get a JPay stamp refund, the case is different with transferring money. Some states open the possibility for the refund. One of the states with this option is California. Each customer of JPay from California has a right to request for a refund. It is possible if the company does not send money sent by you within 10 days of the date shown on the receipt. It is also possible if they do not give a guide committing an equivalent amount of money to the person designated by you within the same period of time unless you asked for it. You have the right to ask for a refund if JPay does not grant your wish to send the money and the money is still there and has not yet been forwarded or sent. To request for a refund, send a mail or send your written request at JPay Inc., Attn: Customer Service, 12864 Biscayne Boulevard, Ste. 243, Miami, Florida 33181. In case you still do not get the refund even after everything, you have a right to get your money back plus a compensation of up to $1,000 and the fees of the attorney that is based on the section 2102 of the California Financial Code.

Leave a Reply

Your email address will not be published. Required fields are marked *