How to Register My Phone with Securus

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In order to never miss a call from your loved one in prison, you can add funds to calling accounts through AdvancedConnect service offered by Securus. This is a prepaid calling account that allows you to receive a call from an incarcerated individual and you will have the charges that will be deducted automatically each month from your prepaid account.

To receive a call from your loved one, you definitely need to register your phone number first. If this is your first time to start joining Securus, you may need the guide on how to register your phone number in Securus. To get the guide, you can dive into our post below!

Registering Your Phone Number, How to Do?

Registering your phone number can be done when you’re creating your Securus account. Before you can start calling your loved one or scheduling a video visit, you definitely need to create your account first. When providing your contact information, you will be required to register your phone number.

Here’s how to register your phone number when creating your Securus account!

To start creating a Securus account, you can visit Securus. Once you’re at the Securus homepage, you need to click on the ‘Sign In’ button on the top right of the page. In the following page, you can click the ‘Create an account’ link. By clicking it, you will be taken to the registration page.

In the registration page, you will pass three stages for creating your Securus account, here are they:

1) Filling out email and password

In the first stage, you will need to provide your email address and password that will be used to log into Securus Online. Make sure to provide the following:

  • Email address
  • Email confirmation
  • Password
  • Password confirmation

In the case of creating your own password, you may need to use 8 characters, 1 number, 1 uppercase letter and 1 lowercase letter.

Once you have filled your email and password, you can tick terms and services and then click on the ‘Next’ button.

2) Choosing Security Questions

In the second stage, you will need to select three security questions that will help the Securus Team to verify your identity when you forget your password. Here are the example questions you need to choose:

  1. ‘What is the name of your first pet?’
  2. ‘What street did you grow up on?’
  3. ‘What is the name of your favourite actor?’

When selecting those questions, make sure to remember what your answer is, as it will be required to change or reset your password when you forget.

3) Providing Your Contact Information

In the last stage, you will need to provide your contact information. Well, at this stage, you can register your phone number. When filling out your personal information, make sure to complete it as clearly as possible, based on your ID.

  • Your first name
  • Your last name
  • Your email address
  • Your country
  • Your address
  • Your address line 2
  • Your city, state, Zip code
  • Your Phone Number (US only)
  • 4-digit passcode
  • 4-digit passcode confirmation

After you have filled all of your contact information, you will need to fill captcha on the Verification field. To complete creating your Securus account, you need to click on the ‘Submit’ button.

Congratulations! You successfully create your Securus account and register your phone number. Aside from creating your Securus account on a website to register your phone number, you can also call (877) 800-5729 to register your phone number by calling. Well, a Correctional Billing Service agent will register your number and provide you with your passcode.

What is Your Phone Number in Securus For?

If you have registered your phone number, you will be able to create an AdvanceConnect account. This account will allow you to receive a call from an incarcerated individual, tio make sure you do not miss a call from your loved one in prison.

An AdvanceConnect account will charge automatically from your prepaid account. By choosing this Securus service, it will put you in control of your spending. There are a number of benefits AdvanceConnect service offers, here are they:

  • You can add funds up to $50.00 per transaction
  • You can receive a call from your loved one in prison as long as the funds are available in your account.
  • You can add multiple phone numbers to your account, so it eases your loved one in prison to reach your home phone, cell phone, work phone or other relatives.
  • Calls will connect to your cell phone
  • You will have 24/7/365 access to your account by contacting Securus via phone and on the website.

How Does Securus AdvanceConnect Work?

Securus AdvanceConnect also offers a feature called Inbound Connect. This feature allows you to proactively reach out and connect in real time. If you have always waited for a phone call from your loved one in prison for a long time, with Inbound Connect, you do not need to wait so long.

To use Inbound Connect, you do not need to spend money, as you can access it on Securus’ free mobile app. To start using Inbound Connect on your mobile app, you can do the following steps:

  • First, you need to go to your AdvanceConnect account on the Securus app.
  • Then, you need to choose ‘Inbound Connect’.
  • After that, you can add your loved one as a contact.
  • When starting a connection, your loved one will get a real time notification on their personal tablet.

Congratulations! You get connected with your loved one in prison.

It’s important to note, the availability of Inbound Connect features will vary depending on the agency. Aside from that, standards call rates, fees and taxes will apply. For the real time notifications, they will be provided only on Personal Tablets.

To start using AdvanceConnect, you also need to add funds first. You will need to register your phone number first to receive a passcode before you fund the AdvanceConnect account. It’s important to note, not all services will be available for all facilities. Before adding funds, you may need to ensure that the facility where your loved one is incarcerated accepts AdvanceConnect feature.

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