You may want to link JPay and Securus, but you do not know how to do it. In this article, you will read the information about linking JPay and Securus which I got from the Securus Help website.
Linking JPay and Securus
You may wonder what things that you need to do if you want to link your JPay account to a Securus account. As explained on the Securus Help site, you will know that it’s time for you to link your account when Securus sends an email communication to the personal email address which is used as your JPay username which informs you about what you have to do and provide you an URL which explains the steps to link your JPay account to a Securus account.
Didn’t you receive the email? If so, you have to go to https://securustech.online/#/jpay and then you have to enter your JPay username and password.
Some FAQs About JPay to Securus Conversion
According to the Securus Help site, here are some frequently asked questions (FAQs) about JPay to Securus Conversion.
- What things do we have to do if we did not get an email about linking our two accounts and now we cannot get to JPay email to message your contacts through your JPay account?
Let’s say that you did not get an email about linking your two accounts and now you cannot get to JPay email to message your contacts through his JPay account. If it happens to you, here is the thing that you should do according to the Securus Help site. If it happens, it seems that you have to link your JPay account to a Securus account to be able to send and receive eMessages. You have to go to https://securustech.online/#/jpay and there you have to enter your email address (JPay user ID) and JPay password. If you need help, you are able to contact the customer service at 972-734-1111.
- Will other services other than Email also be moving over to Securus?
As explained on the Securus Help site, all email-related services will be moved and it includes email or eMessaging, Snap n’ Send, photo attachments, eCards and VideoGrams. For these individuals, money transfer will be still available through JPay and the JPay mobile apps. Media Funding will move to Securus Debit and it will continue funding on Securus Debit account. There are some facilities which will move JPay Video Connect to Securus Video Connect. It does not need the migration link. A new account will need to be created by you through Securus Online and you have to go through the standard approval process.
- Can we use both JPay and Securus at the same time?
After a facility has been moved over to the new Securus eMessaging, you will only be able to use Securus to send and receive messages with those individuals. The Email service will not be available anymore for these individuals through JPay. However, let’s say that you are sending emails to other incarcerated individuals who have not yet been moved over to Securus eMessaging. If so, you will continue to send emails and buy stamps for those individuals via JPay.
- Will we keep our email history and stamp balances?
You may wonder whether you are able to keep your email history and stamp balances or not. According to the Securus Help, you will keep your email history and stamp balances. Let’s say that you link your JPay account to a Securus account. If so, the history and balances are able to be transferred over and available in your new account. After your account is linked to a Securus account, all your Email history with that individual will be available together with any available stamp balances which are able to be used for that contact.
- Do you know whether JPay email is moving to Securus eMessaging or not?
You may want to know whether all JPay email is moving to Securus eMessaging or not. The answer is not currently. In case the facility of an incarcerated individual that you have sent email on JPay is moved to eMessaging, there will be an email that you will receive to the personal address used as your JPay username to notify you to this change.
- Why is our JPay email account moving over to Securus eMessaging? Are they similar?
It is important for you to note that Securus Technologies is the parent company of JPay. They are in the process of merging their service to help you stay connected. Over time they will be moving facilities over to use Securus eMessaging as they continue to improve the experience for you to keep in touch with your loved ones.
- How can we access and use Securus eMessaging?
If you want to continue to email those who have been moved over to the new eMessaging, you will have to begin using the Securus mobile apps or www.securustech.net. Virtually, the features are similar and they will continue to enhance the services to support the needs of your communication.
- JPay Email or Securus eMessaging at TDCJ?
Let’s say that you have been sending emails to your inmate. You may wonder whether you will continue to use that account or not. Well, as explained on Securus Help site, to do two-way eMessaging, you will have to link your JPay account with a Securus account. So, you can transfer any stamp balances and your message history. You can watch for an email announcement with instructions or you can try to link the account here https://securustech.online/#/jpay. It is important for you to note that your inmate needs to have received their loaner Unity tablet for you to link your accounts and begin enjoying 2 way messaging.
Well, that’s the explanation about how to link your JPay and Securus that I got from Securus Help and also a number of FAQs about JPay to Securus conversion. I hope that this explanation that I found from Securus Help can help you to know more about Securus so that you are able to use it well. If you have any questions that you cannot find the answers to from Securus Help site, you are able to contact the customer service.
