If you want to avoid missing a call via Securus Technology, there is a great solution for you. By subscribing to Securus Technology through AutoPay and TextPay, then you are able to get automatic access for making a call or sending a text message.
If you subscribe to Securus Technology, it will give you a convenience of a single payment each month. Surely, it will promote more call connection with your beloved one in jail. Moreover, you are going to have the ability to save a lot of minutes per call per month without having to worry about how much money you have left in your account.
For those who have subscribed, now you may wonder how to check your account balance. Checking your account balance is easy to do. Let us see this text below, then you will be able to check your Securus Account Balance.
Checking Your Securus Account Balance – Here’s Way
You are able to check your Securus Account Balance by logging into the Securus site with your Securus account. After you have logged into, you are able to see your balance by going to the Phone Service section. If you already have a Securus Online Account, you are able to log into Securus with your account. On the login page, simply you are able to type your email address and password. Then, simply click on the ‘Sign In’ button to continue logging in.
If you forgot your own password to login, then you are able to recover your password through the Password Recovery page. After accessing the link, you will be able to reset your unique password by typing your Securus online account email. Afterwards, input the verification number in the available bar. Next, you are able to click on the ‘Continue’ button. If you also forgot your password which you have used to sign up to the Securus Technology site, you are able to contact the Securus Customer Care.
Keep in mind that to subscribe and check your Securus account balance, you have to make a Securus online account first. By the way, how to make a Securus online account? To make a Securus account, you are able to go to the Register Page. After that, you are going to see several fields which you must fill that usually contain your personal information.
In the first stage, you have to type your email address and password which you will use to log into the Securus Technology site. Please ensure to use your active email. To set your password, you have to type in your password, at least 8 characters, 1 number, 1 uppercase letter and 1 lowercase letter. Do not forget to tick the terms and services. If you have filled all fields, then you are able to click the ‘Next’ button to continue. In the second stage, you are going to be required to select three security questions. Those security questions will help you to verify your identity when you forget your own password.
In the third stage, you need to complete your information as it appears on your ID including:
- Your First Name
- Your Last Name
- Your Email Address
- Your Country
- Your Address
- Your Address Line 2
- Your city
- Your State
- Your ZIP Code
- Your Phone
- Your 4-Digit Passcode
After you have already filled all fields, then you are able to click on the ‘Submit’ button to continue registering. Usually, you need to verify your account first by clicking on the link available on the Verification Email that will be sent into your email address. After you have verified your account, then you are able to use your account.
How If You Get Issues When Checking Your Account Balance?
If you get any issues when you check your Securus balance, do not worry. You are able to contact Securus Customer Care through several methods, including:
Method 1: Submit a question to Customer Care
The first method you are able to pick out is by submitting a question to customer care by filling out the form. Several personal information which you must fill are:
- Your First Name
- Your Last Name
- Your Email Address
- Your Phone Number
- Your Passcode
- Fill Your question
- Attach Related Documents
- Select a Product
- Select a Category
After you have already filled all fields, you are able to click on the ‘Continue’ button to submit your question.
Method 2: Make a call to Customer Care
Need to know that you are able to make a call to Securus Customer Care during down time, while if they are available, you are able to make a call through several lines below.
By Phone
Main Support Line
- 972-734-1111: Calling from mobile device
- 1-800-844-6591: Calling using landline phone
- 1-877-578-3658: Securus Video ConnectSM Information
By Mail
General Correspondence
- Securus Correctional Billing Services
- PO Box 1109
- Dallas, Texas 75001
Check Payments
- Securus Correctional Billing Services
- PO Box 650757
- Dallas, Texas 75265-0757
Method 3: Online Chat
Also, you are able to chat online to Secure Customer Care. On the page, you have to choose a topic which will help them guide you to the correct answer. However, when chat is not available, you are still able to discover the answers you need.
Here are several topics available:
- Account Creation
- Account Information
- Account option and fees
- Account Product and Services
- Business and Special Accounts
- Charges on my account
- Closing/ Reopening my account
- Cut off Calls
- Facility Rates
- Inmate Debit Account Assistance
- Inmate Tablet
- Not Receiving Calls
- Payments not posted
- Payment How To’s
- Pay Now
- Refund Request
- Securus Correspondence Information
- Text2Connect
- Texas Department of Criminal Justice (TDCJ) Account Assistance
- Securus Video Connect Assistance
- eMessaging
- Inmate Request
- Inbound Connect
About Securus AutoPay and TextPay
AutoPay for AdvanceConnect will fund your account automatically with a preset amount of your options every time you have a low balance. TextPay for AdvanceConnect is going to send a text message as your account gets low. After that, you are able to pre-set the amount which you want to fund. Then, you have to reply ‘Yes’ and your account will be funded.
