Securus offers some subscription programs which provide more affordable options to stay connected with loved ones in jail. The fixed-rate monthly plans are easy to set-up, accessible and of course affordable.
Securus Unlimited Jail Calls – Call Subscription
Securus Call Subscription gives convenience of a single payment each month and also promotes more call connection with your loved one in jail. With subscription, you are able to receive up to 100 calls per month without worrying about the length of the call or how much money you have left in your account.
Here are some benefits of the Securus Call Subscription:
- Simple
Your subscription will link your phone number to a participating facility of your choice to assist you save big per minute per call. - Predictable
Now, you are able to select to make a simple fixed-price monthly payment for calls from your loved one in jail. - Convenient
A convenient automatic payment choice is available. It is to ensure that you will never miss your renewal payment.
By the way, why should you choose this Subscription option? As we explain above, subscription provides convenience of a single payment each month and also promotes more call connection with your loved one in jail. With subscription, you are able to save a lot of minutes per call per month without worrying about the length of the call or how much money you have left in your account.
Do you need to be a current Securus customer? No, you do not to be a current Securus customer. However, you will need to register by using Securus Online or the Securus Mobile App to set up your account and then select the Subscription option. For your information, Securus Subscription is under limited availability at participating facilities right now.
What happens if you miss a renewal payment? If you miss a renewal payment, you are able to collect calls from your loved one, or your loved one would no longer be covered by your subscription plan. Call Service is going to revert to a prepaid AdvanceConnect account process where you are going to be charged at the normal Agency call rates. If your subscription expires, you have to sign up for the subscription again from the Securus Online site or by signing in to your Securus Mobile App. For your information, Securus offers an Automatic Renewal choice to take the risk out of missing a payment.
Is signing up for a Subscription Plan account mandatory? Of course, no. You are able to select to use your AdvanceConnect prepaid account or pay for each call individually with your own credit card if AdvanceConnect Single Call is available at the facility. You are going to be charged the applicable funding fees each time you added funds to your own account and calls would be charged against your account based on the Facility call rate per minute.
How to Cancel Your Subscription?
Need to know that you are able to unsubscribe at any time. However, your Subscription will be active until the end of the current period.
Here is how to cancel your Subscription plan:
- At the first step, you have to choose the gear action icon provided in the Subscription management screen in your Securus Online web page. Or on your Securus Mobile App’ you are able to choose “Unsubscribe” and your subscription will be marked for cancellation.
- The subscription is going to remain active until the current subscription period expires. For note: There are no refunds for early cancellation prior to the expiration date.
How to Set up Automatic Payment?
You are able to select to have your subscription automatically renewed by choosing Auto Renewal during your signup registration. Also, you have an ability to change a manual renewed subscription to auto renewal subscription from your Subscription management screen. Apparently, the Auto Renewal process needs you to give your credit/debit card information to remain on file and to be charged for future renewal payments. Keep in mind that any change to your payment option is going to be effective upon the expiration of the current subscription period.
How about adjustments and refunds? You have to know that call Subscriptions are for calling services given over a specific time period. Thus, there are no refunds or adjustments for early termination prior to the expiration date of your subscription. For those who have any problem with your subscription payment, do not worry, simply you are able to contact Customer Care at 800-844-6591.
How to Check Your Usage?
The Securus Call Platform voice prompts are going to inform you about the number of calls remaining in your subscription period each time you receive a call covered by your subscription plan. Also, you are going to see the remaining number of calls in your Subscription Management screen given on Securus Online web page or on the Securus Mobile Applications. Aside from that, you are also going to receive a reminder email when you are approaching the call limit for your subscription.
Your Loved One is at a Facility Which is Considered Out of State – How to Pay for His/Her Call?
You have to know that call Subscription just covers instate calls at this time. If you want to pay for interstate or international calls, here’s all you have to do:
- You have to sign up for a Securus AdvanceConnect prepaid account which enables you to fund your own prepaid account. Your account is going to be charged for calls at the facility charge/minute call rate for the call duration.
- Also, you are able to select to pay for a single call with a credit/debit card if the AdvanceConnect Single Call service is available at your friend’s location.
About Securus Technologies
Securus Technologies is a technology communications company that serves department of corrections facilities and individuals in jail across the country. This company is a subsidiary of Aventiv Technologies, which in 2020 announced a multi-year transformation effort to alter the company into a technology company for rehabilitation, and also to make its products affordable and accessible for the consumers. In the past, this company has faced criticism over phone call pricing, product innovation and data security.
