According to some studies, incarcerated individuals who keep in touch with supportive family and friends have a high chance to have a successful reintegration into society. If someone that is close to you is behind the bar, there are a number of ways to communicate with them to choose from. One of the best ways that you can try is to use eMessaging offered by Securus. What is Securus eMessaging?
eMessaging by Securus is the kind of thing that makes it possible for family and friends like you to communicate with a loved one that is in jail by using email like messaging. Basically, there are a number of things that you can do with this eMessaging, such as sending a message that is based on a text, attaching a maximum of 5 photos, sharing a maximum of 5 eCards, sending a photo using the Snap n’Send, and sending a 30 second VideoGram that you record at the moment or have saved. For the last two, it should be noted that they are only available for the app only.
Then, what about the inmate? What can they do with Securus eMessaging? With this kind of thing, the inmate also can do a few things, including replying to your messaging if you attach a return stamp, getting transferred stamps that you share at no cost to them, and purchasing their own stamps from their Securus Debit account.
eMessaging is better compared to physical mail. What makes it different compared to the physical mail is the fact that every message is stored electronically for investigation and analysis and can be accessed easily. Talking about the messages, all of them are viewed on Securus communication terminals or tablets for added security. In order to ensure the safety and security of the facility, it is possible for the mailroom resources to be redeployed.
How does Securus eMessaging work? It is worth noting that it is a must for you to have a Securus Online account and also log in to it if you want to use this. Every message is sent and received from your eMessaging inbox from the official website of Securus or on the Securus Mobile app. Talking about eMessages, they are all paid for by purchasing a book of stamps. If you are wondering about stamps, their prices vary depending on the facility. You will be able to see how much a stamp costs by choosing the inmate. Basically, all that you have to do to use the eMessaging by Securus is to find the inmate that you want to send the message to, purchase a book of stamps, and then start writing the message.
Another thing that you have to keep in mind is the fact that every message and photo is subject to review by the facility. You can tell that your message or your photo or your VideoGram or the reply from the inmate is rejected by the facility when you get a rejected message that is sent to your inbox. You should know the reason for the rejection when you read the email. It is your loss if any of them is rejected as the stamps will not be refunded.
Before using Securus eMessaging, you might want to ask a few questions first. One of the questions that you may want to ask is “How long does Securus eMessage take?”. If you are wondering about this, unfortunately, there is no information given by Securus. However, you are able to ask it by yourself.
There are a few ways that you can try to contact Securus or their customer care, as follows:
- By phone: The first method to contact Securus is by phone. If you want to try this way, the number that you can call is 972-734-1111. Feel free to call this number anytime you want as it is available 24 hours a day, 7 days a week and 365 days a year. If you want to call them using landline phone or international, instead of using the number before, you can call 1-800-844-6591.
- By email: The next method that you can try to contact Securus is to send an email. If you are interested in doing this, the first thing that you have to do is to go to https://securushelp.com/submit-a-question/. When you are on the page, you will need to provide some information such as your first name, your last name, your email address, your phone number, and your passcode (in case you already have an account). After providing such information, the most important thing that you need to do is to write down the question that you want to ask. Please explain everything well so that they will help you well. If you have the document to attach, you can attach it below the column for question. When asked to choose a product, please choose eMessaging, which is the fifth option. As for the category, you can choose, No Category, Existing Account Inquiry, or New Account Inquiry. When everything is done, make sure to press the Submit button. Just like the first method, this one is also available 24 hours a day, 7 days a week and 365 days a year.
- By mail: The last method that you can try to contact Securus is to send a mail to Securus Contact Center. The mail address that you can use is Securus Contact Center PO Box 1109 Dallas, Texas 75001.
Before trying all the things above, actually, the best way to do if you have one or more questions is to check out the FAQ. Apparently, there is nothing found about this question so you can try these three right away.
Talking about the time that the eMessaging takes, usually, it depends on the facility and everything is controlled by the facility and monitored throughout the day. Usually, the messages are approved within the same day. However, it may vary on weekends. Aside from contacting Securus, you can also try to contact the facility directly.