How Do I Use Securus Video Visitation on My Laptop

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If you want to do a video visitation through Securus to communicate with your incarcerated loved one, it can be done by using your PC, laptop or smartphone. If you want to do Securus video visitation, you have to schedule it first. To know more about it, you can read below.

Doing Your Securus Video Connect

Before you do your video visitation, you have to add Facility. How to add a facility? You can follow the instructions below.

  • You are able to add a facility by logging in to your online account.
  • Then, you must click on the Manage Account.
  • After that, you must click on the Add A New Facility tab.
  • You are required to choose the state and facility that you want to add and then click on the Add Facility.
  • After that, a pop up will appear which confirms the action and the thing that you have to do is to choose OK.

On the screen, the recently added facility will show as ‘pending’ until it is approved. After it is approved, it will display as ‘Schedule’.

Do you want to check the transaction history? If so, you can do that by logging in to Securus Online. Then, you must access the Securus Video Connect tile and click on Manage Account. You must choose the Transaction Details tab. The details field that you are able to view are Date paid, Incarcerated Individuals Name, Appointment Date/Time, Session Fee, Transaction Fee, Fee Source, and Details.

After you add a facility, then you have to request access for approval to schedule a session. It can be done as explained below.

  • You have to request access by choosing Manage Account.
  • After that, you must choose Add New Facility and Choose State. Also, you need to choose Facility and choose the Add Facility button.
  • There will be a confirmation message and the status will show as pending until the facility approves the user.

Now, you have to schedule a session. After you are approved by the facility, you will see an option which says “Schedule to Visit”. Depending on the type of visitation that you want to have, you can schedule an appointment based on what is available. Each site will display the type of visitation that they offer which means that not all sites offer remote, onsite, or both options.

When you schedule a visit, you have to read the terms and conditions and you will be asked to accept the Terms and Conditions. To schedule a visit, you are required to choose the type of visit and click the Schedule Visit button. After that, you will search for the Incarcerated Individual by First and Last name or Incarcerated Individual ID, and then choose the duration, choose the date, and choose the time. If it is a remote visit, you will be asked for payment information and the appointment will have to be confirmed.

Technical Specifications to Do Securus Video Visitation

Several things need to be paid attention to when you want to do a video visitation with your incarcerated ones on Securus including the internet, configurations which are supported by Securus Online, supported smartphones if you want to do it through your smartphones and some other things as you are able to read below.

For the internet, you must have a good speed to make sure that your video visitation is smooth. You must have 256KB minimum upstream and downstream speed. Before your video visitation is started, you are able to test the network speed by going to

For configurations which are supported by Securus Online, you can use Windows XP, 7, 8, or 10 with Firefox or Internet Explorer 9, 9, 10, or 11. Do you want to optimize performance for Internet Explorer 9, 10, and 11? If so, you are able to add “” to the Compatibility view settings. You must verify that the latest Java software is installed or you can get it at If you see that the camera does not work, you can uninstall all Java versions, reboot your PC, and install the latest version of Java. In the Windows “Control Panel” under Java control panel, you must add to the exception list under the security tab.

Do you use MacOS? If yes, you must make sure that the version is 10.9+ with Firefox or Safari.

How about using smartphones for video visitation? If so, the supported smartphones are Android 4.0+ and Apple iOS 8.0+ and on your smartphone, you must run the Securus Video Visit application for doing video visitation.

There are some other things that you must note about Securus video visitation as explained on the Securus Tech site.

  • For your information, most built-in cameras on laptops, smartphones and tablets provide sufficient picture quality.
  • When you do your video visitation, you need to know that it is being monitored and recorded.
  • Never use video visitation while you are driving.
  • It is better for you to use a headset or earbuds with a microphone.

Securus does not have responsibility for the quality of your internet connection or for the setup and operation of your web camera, computer or other hardware. Let’s say that there are issues related to your internet connection or hardware. If it happens, it should be directed to your Internet service provider or a qualified computer repair technician.

Some FAQs About Doing Securus Video Visitation

Here are some FAQs about doing Securus video visitation according to the Securus website which may help you understand more about it.

  • What do I have to do to visit from anywhere?
    You can start by making sure that you have downloaded the Securus app. After that, you have to create a Securus Online account and then follow the instructions to start scheduling your at-Home video session. You are also able to visit from home using your laptop or desktop with high speed internet access and a webcam.
  • When I am having trouble with my account, what should I do?
    You are able to contact Securus Customer Care team which is available 24/7. They can be contacted by live chat, email or phone.
  • How do we know when my incarcerated loved one is available to visit?
    For your information, the system knows when your incarcerated one is available and the system only permits you to schedule a visit according to their availability.

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