When you come to this page, you may look for information about the reason why an account is blocked on Securus. Apparently, there are many reasons why your account is blocked on Securus. Here, we are going to share those reasons.
Your Account Show as Blocked on Securus – Why?
Here are some reasons why your account blocked on Securus:
Not enough funds on your account
The first reason why your account is blocked on Securus is that there are not enough funds on your account. If you are already logged into your Securus online account, simply you are able to click on ADD FUNDS. But, if you have not logged in yet, please click this link; https://securustech.net/. After logging in you are able to click on ADD FUNDS. In addition, you are also able to call Securus Correctional Billing Services at 972-734-1111.
Direct Bill is past due
The second reason, direct bill is past due. If you are already logged into your Securus account, simply you are able to click on ADD FUNDS. If you have not logged in yet, simply you are able to go to www.securustech.net and click Sign In. After logging in you are able to click on ADD FUNDS. Also, you are able to call at 972-734-1111.
Exceeded your spending limit
The third reason why your account is blocked on Securus, you exceeded your spending limit. If you have already exceeded your account spending limit with Securus, then calls to your line may be blocked. If you think this is the case, you have to contact Securus Correctional Billing Services at 972-734-1111.
New Telephone Number
The fourth reason why your account is blocked on Securus is the new telephone number. If you have a new telephone number, then a restriction can be on your line. For this case, you have to provide them Proof of ownership with the date you received your new number from your local telephone company. Then, Securus Correctional Billing Services will be able to remove the restriction.
Wrong number pressed when accepting a call
The fifth reason why your account is blocked on Securus is you accidentally pressed the wrong number when attempting to accept the incoming call. If you accidentally pressed the wrong number when attempting to accept the incoming call, then you may have blocked your line. In this case, you are able to contact Securus Correctional Billing Services at 972-734-1111 to see if there is a block on your line.
You may have already requested to have a block placed on your phone
The sixth reason why your account is blocked on Securus is you may have already requested to have a block placed on your phone. If you are already logged into your Securus online account, simply you are able to click on Block & Unblock calls. If you have not logged in yet, you are able to log in at www.securustech.net After logged in you are able to click on Block & Unblock calls. In addition, you can also call Securus Correctional Billing Services at 972-734-1111
Returned check or credit card charges
The seventh reason why your account blocked on Securus is returned check or credit card charges. In this case, we suggest you call Securus Correctional Billing Services at 972-734-1111.
RCF blocks
The seventh reason why your account is blocked on Securus is RCF blocks. For your information, RCF blocks are able to be added for two common reasons; the use of a diverter number and VoIP (Voice-over-Internet Protocol).
-
Diverter Numbers
For security reasons, Securus and the correctional facilities they serve do not allow calls to be diverted, re-routed, forwarded, or in any way, to mask the true terminating location or called party. Need to know that call diverters services are used to take advantage of local, less expensive rates, versus the applicable long- distance rates.
-
VoIP (Voice-over-Internet Protocol)
VoIP (Voice-over-Internet Protocol) is a telephone service that is connected to a cable box or an Internet router as opposed to a regular phone line. To solve this problem, the phone number has to be ported. For your information, porting is the process of transferring a billed telephone number from one telephone provider to another, for example, transferring a billed telephone number from Verizon Wireless to Vonage. Proof of ownership has to be given to have the block removed and the phone number will be unblocked or added to the RCF exception list if applicable.
How to Unblock My Phone Number on My Securus Account?
- If you are not already logged into your account, simply you are able to go to https://www.securustech.net/.
- After that, you are able to choose a Managed Prepaid Account.
- The next step is to choose Block/Unblock Calls. Please choose the phone number from the drop down that you want to unblock. And, click Unblock.
- Lastly, you only need to choose Confirm.
How to Prevent Calls from Being Blocked?
There are some ways to make sure you are always able to receive calls:
- You have to add more funds than you expect to use for the month. Please log into Securus Online and click Add Funds.
- You have to make a payment higher than the minimum amount on the bill.
- You do not forward calls.
- You do not try to add additional parties to the line.
How to Block My Phone Number from Receiving Incarcerated Individual Calls?
For those who want to prevent calls from a correctional facility handled by Securus Technologies, follow these steps below:
- At the first step, you have to log into your account at www.securustech.net. Then, click Manage Prepaid Account.
- After that, you are able to click Block/Unblock Calls.
- Then, you need to click Add a Block in the upper right-hand corner.
- Now, you are able to choose the phone number you want to block and if you want to block all the facilities or a specific facility.
- Please choose All Facilities from the drop down and click Add to add the block.
- Please choose Specific Facility, State and Facility from the drop down. Next, click Add to add the block.
