How Do I Unblock My Phone Number on My Securus Online Account

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For those who use Securus, you might be confused about what to do when you find your phone number on your Securus online account blocked. By checking out the information below, you will not be confused anymore as you will be able to find the way to unblock your phone number on your Securus online account.

There are a few steps to follow to be able to unblock your phone number on your Securus online account, as follows:

  1. In case you are not already logged into your account, you will have to go to https:www.securustech.net/.
  2. Then, choose Manage Prepaid Account.
    choose Manage Prepaid Account
  3. The next thing that you need to do is to choose Block/Unblock Calls.
    choose Block-Unblock Calls
  4. Do not forget to also choose the phone number from the drop down that you want to unblock.
  5. Upon choosing it, it is time for you to click unblock.
  6. Lastly, choose Confirm.
    Select Confirm

It should be easy for you to unblock your phone number on your Securus online account if you follow every single step mentioned above well. In case you find it hard you can reach out to Securus. There are some ways that you can try to do that, as follows:

  • By dialing phone number: The first way that you can try to contact Securus is by phone. If you want to do this, 972-734-1111 is the number that you can dial. As this number is available 24 hours a day, 7 days a week and 365 days a year, feel free to dial it anytime you need. In case you want to call them using landline phone or international, please use 1-800-844-6591 instead.
  • By sending an email: The next way that you can try to contact Securus is to send an email. Just like the method above, this one is also available 24 hours a day, 7 days a week and 365 days a year. If you prefer this way instead of calling them by phone, first and foremost, you should go to https://securushelp.com/submit-a-question/. When you are there, it will be needed for you to provide some information such as your first name, your last name, your email address, your phone number, and your passcode (in case you already have an account). After writing such things, the next thing that you have to do is to write down the question that you want to ask. Make sure to explain everything well so that they will help you well. If there is any document to attach, you can attach it below the column for question. Then, choose a product, which is eMessaging. It is the fifth option and it can be found easily. When it comes to the category, you can choose, No Category, Existing Account Inquiry, or New Account Inquiry. In the end, do not forget to press the Submit button.
  • By sending mail: In addition to these two, you can also try to contact Securus by sending mail to Securus Contact Center. Here is the address that you can write down on the envelope of the mail: Securus Contact Center PO Box 1109 Dallas, Texas 75001.

Before trying all the ways above, it is better for you to go to the FREQUENTLY ASKED QUESTIONS page first just in case the answer that you are going to ask has been asked by Securus. If there is one, there is no need for you to ask the same question again and just open it to find the answer. Just like calling the phone number and sending an email, this one is also available 24 hours a day, 7 days a week and 365 days a year. If you do not find anything, then you can try these methods to contact Securus above.

Before anything, you might be wondering why your phone number on your Securus online account is blocked. One of the possible reasons that make your phone number blocked is that your phone number is changed. Your account may be restricted if the phone number is changed. To solve the case, Securus suggests you provide them proof of ownership. When providing such a thing, make sure to include the date you received your new number from the local telephone company. If the proof is proven to be true, the chance of the restriction to be removed is high.

The next possibility why your phone number on your Securus online account is blocked is you pressed the incorrect digit or number when accepting the call. If you did it whether intentionally or not, it is possible for your phone number to be blocked. If it is blocked, you are recommended to contact Securus by calling its phone number 972-734-1111. Please call that number if you want to see if there is a block on your line.

Once you have successfully unblocked your phone number on your Securus online account, you can try to look for ways to prevent it from being blocked. This kind of way of preventing such a thing is normal in Securus. On the https://securushelp.com, there is a post that explains the ways to prevent calls from being blocked, which include:

  • Adding more funds than you expect to use for the month. In order to do that, you can log into Securus Online and add Add Funds
  • Making a payment higher than the minimum amount on the bill
  • Avoiding forward calls
  • Trying to add additional parties to the line

If you want the prevention to make your Securus online account secured from getting blocked, you can try to contact Securus by following the methods explained above.

Unblocking the phone number on your Securus online account is important so that you can still communicate with the loved one that is currently behind the bar. Try your best to make your account working so that you can show support to the inmate as they really need it. According to some studies, the inmates who keep in touch with supportive family and friends have a high chance to have a successful reintegration into society.

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