JPay is counted as one of the most successful service providers in the United States. this company is related to prison-inmate. This one will help every family member and friend of the inmates to send money, send an email, talk face to face, and so on. In short, JPay provides many features to communicate with your inmate. As a note, the features available in each prison will be different.
In order to use the features of JPay, you have to register and create the account of JPay. Please remember the email and its address you entered when registering. This one is important because when you are logging in you will be required two of them. Once again, please remember every digit of your email and password. If it is needed, you can write down both of them on your phone or a piece of paper.
The fact is that not everything will go as you wished. When everything is too complicated, you might start to forget some important things in your life including the user ID of Jpay. Please stay still and do not be panic if it ever happens to you. Just read the entire article to answer your confusion.
There several steps you have to do when you forgot your JPay user ID. The first thing you have to do is to go to http://jpay.com/ForgotUserID.aspx. Then, you will be asked to enter your phone number that you put on the account of JPay. Please enter the phone number correctly to be directed to the next page. In the next page, you will be required to enter the security question that you have set before. In case you did not yet set up the security question, you will be asked by the system for the other personal information to verify your identity.
When you are successful on getting back your account, please hold on to your user ID and its password. It is should be done so you will not find any difficulties when you need to use the features of JPay. If you are not satisfied with your email address because it is too difficult to remember, you are able to create the new one. This one must be simpler than before. Just create one and set it as your JPay user ID.
If you feel like you want to change the email address of JPay account, here are the steps to do it. First, after logging in, go to My Account. Second, click Email Preference. Third, enter your new email twice. Then, click update and your JPay user ID should be successfully changed.
After you successfully change the JPay user ID, it is time for you to log into the account of JPay to either use its services or buy its products. You can start sending money, sending email, making VideoGram, buying phone time and even scheduling video visitation.
If you face some difficulties regarding Jpay forget user ID, please do not ever hesitate to call the customer service of JPay. Ask them everything until your issue solved.