JPay provides a lot of features related to inmates, their family members, and their friends. All the features are able to make the family or the friends of inmates to stay connected with their inmates. To use the features of JPay, it is better for you to register and then create a user account. When creating one, you have to remember or write down the email and the password when you registered if you need to. This is so important because you will need all of them when you log into your account and start sending money or sending email for your inmate, and using the other features of JPay.
However, there is still the possibility of you forgetting some important thing sin your life, including your password of JPay account. If this situation ever happen to you, please do not be panic and just stay calm. You still can use the same account of JPay by following these steps.
The first thing you have to do is to go to the official website of JPay. In its homepage, find the login button. It is in the upper right side of the page. Click on it and you will be directed to the page of login. ignore everything and just focus on “Forgot your passoword”. You have to click on the link to be directed to the next page. Apparently, you cannot get your password back. In this situation, you can only reset your password so your account still can be used. The page displayed that you will be required to enter your email address. Please fill it properly, count every digit of it, and just refill if you are getting kind of confused. Once you are done, you can click on Continue. In the next page, you will be prompted to answer the security question that you selected when you created the account of JPay. Remember it so the process of resetting the password will be smooth. In case you did not yet set up the security question, you will be asked by the system for the other personal information to verify your identity. The next thing you have to do is to follow the rest instructions well until you got your new password of the JPay account. When creating the new password, you are better make the simple and unique one. In this case, unique does not mean complicated. You have to make it unique so it will be hard to be hacked. You also have to make it simple so you can remember it easily. As advised by some people, the combination of letter and number can work. Once again, remember to not make it too complicated.
Once you got the new password of your JPay account, do not forget to hold onto your email address and its password so you will not face any difficulties when you need to use the features of JPay. After that, you can log into your account of JPay and can start sending money, sending email, recording videogram, buying phone time, and using the other features of JPay.