JPay Complaints

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JPay is known as the most trusted name in corrections. This year is its 15th years it has prided itself on excellent customer service as its dedicated team of service professionals provides round the clock assistance to the family members and friends of inmates as well as to parolees, probationers, and other making community corrections payments. Eventhough JPay has provided the best products and has served the best services, the complaints from the customer might occur. You might do not satisfy with the products or the services offered and served by JPay.

If you have complaints about anything related to JPay, the very first thing you have to do is to contact the customer service of JPay. There are several ways you can try to get to the representative of JPay. You can talk to its customer service by dialing the number of JPay customer service at 800-574-5729. This number is available for 24 hours so you can talk to them freely any time you want. Aside from this, you can also send the complaints by mail and email. For the mail, the mailing address of JPay is JPay, Inc. 12864 Biscayne Blvd. Suite 243 Miami, FL 33181. As for the email, please send it to

In case you still have the unresolved complaint with respect to any aspect of the money transmission activities conducted with JPay, you can contact some related departments. Every department is different depending on the state you live in. You can find the contact on the official website of JPay. Just go through Customer Protection in the website and it will show it all.

Alaska Department of Commerce, Community and Economic Development, Division of Banking and Securities, Money Service Businesses is the right one for you who live in Alaska. Please call them at (907) 269-4584. If you prefer send them a mail, the address is 550 West Seventh Avenue, Suite 1850, Anchorage, AK 99501.

For those the residents of California, you can get to California Department of Business Oversight at its toll free telephone number which is 1-866-275-2677. The other ways are by email at and by mail at the Department of Business Oversight, Customer Service, 1515 K Street, Suite 200, Scramento, CA 95814.

For Colorado residents who have complaints about the entities other than FDIC insured financial institutions which conduct the transmission activities of money in Colorado such as the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. Every complain have to be submitted in writing. You just have to fill the form on the website of Colorado Division of Banking or send it by mail or by email to Colorado division of Banking 1560 Broadway, Suite 975 Denver, CO 80202. As for the email, the email address is Feel free to use which way you prefer.

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