Why is JailATM Declining My Card?

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When you use JailATM and you may try to add money there, you may find that JailATM declines your card. If it happens, there is the explanation for this as explained on the website of JailATM as you are able to read below.

Some Reasons Why Transaction Failed

According to the JailATM support page, there are some reasons why a transaction may have failed.

  • Cash Advance Transactions
    All deposits on JailATM site are processed as a cash advance transaction. It is something that the team cannot change. Most prepaid cards will not accept this type of transaction. You are able to call the number on the back of the card you are trying to use if you want to determine whether the card supports the cash advance transaction type.
  • Invalid Card
    You have to choose the drop-down Accepted Payment Methods for a list of all card types that JailATM accepts.
  • Bank Declined
    You are able to contact your financial institution to find out the cause of the failure.

About Payer Authentication

According to the JailATM site, if you get the error code which says ‘Payer Authentication has failed’ when you try to complete a transaction, it means that your transaction was declined because of a failed login of your verified by Visa/MasterCard SecureCode account.

What is it? It is a web feature which is provided by Visa and MasterCard which helps verify that the user of the card is the proper owner of the card.

When you are making your transaction, your browser can be taken to that site again, you will have to login to your account to continue. If you need help to log into your account, you need to contact your card issuer and ask to speak with the Verified by Visa/ MasterCard SecureCode department.

Do you need more information about the services? If so, you are able to visit these links:

However, if the error code that you receive is “Payer Authentication was unable to complete” when you try to complete a transaction, as explained on the JailATM support page that your card provider is needing that the security page to be filled out, but their page is not giving the security page for you to access it and fill it out. You are able to contact your card issuer and ask to speak with the Verified by Visa/ MasterCard SecureCode department to inquire about the issue with the security page.

A Case About Someone’s Account That Did Not Let Any Funds Added on JailATM

On the Just Answer site, there is a case where someone’s son’s account did not let any funds be added to JailATM. The technician assistant asked about what happened before the issue came up. The person answered that he/she did as he/she normally did to put $ on his son’s account and then his/her card was deactivated because someone else used his card fraudulently.

Here is the solution that is offered by the tech support specialist on that site about this issue.

If the card was reported for fraudulent use and any of your JailATM transactions were refunded or canceled or investigated, then you need to change your payment method to a different card to use with JailATM. If you ordered a new card, you will have to add that new card to your JailATM account. And here are the steps to edit or remove your payment method.

  • The first thing that you have to do is to access the JailATM site and log in there.
  • After you log in, then you have to click on My Account.
  • Now, Settings must be clicked.
  • You have to find Payment Methods and click on it.
  • You have to choose the payment method that you want to edit or remove.
  • Now, you must find Edit and click on it.
  • Here, you are able to change the details of the card or you can click Remove if you want to delete the card.

However, if you have a valid, working credit card or bank card added to your account and you still cannot make a deposit, you have to message JailATM and ask for help where it can be done by filling out the form on this page: https://support.jailatm.com/DepositInquiry.cshtml.

JailATM Accepted Payment Methods

As explained on the JailATM site, the accepted payment methods on JailATM site are Visa and MasterCard. However, even though other cards may work, JailATM does not support any that are not on the list above. It is also important for you to note that Prepaid cards are not supported.

Depositing Fee in JailATM

If you deposit money in JailATM, the fee varies by facility. When you are sending money, the fee will be shown after you search for the resident that you are making the deposit to and you will be asked to confirm the total amount before the system proceeds the transaction.

The Steps to Make a Deposit in JailATM

If you want to make a deposit on the JailATM site, here are the steps that you have to take.

  • First, you have to sign in to your JailATM account.
  • Then, when you are on your account, you have to choose Send Money Now.
  • Now, the appropriate state and facility must be chosen by you.
  • You have to insert at least 3 characters of the resident’s last name or their ID.
  • You need to insert the information of your payment and also the amount of the deposit. After that, click the checkbox after you read the terms and conditions. And then, click on OK.
  • Now, review the details of the payment and then click on the Send Money button.

If the transaction is successful, you will be taken to a receipt screen. If you want, you can print the receipt or return to the home screen.

The Limit of Deposit in JailATM

JailATM wants to remain compliant with the Anti-Money Laundering Act and also wants to prevent other forms of fraud. Due to this reason, they limit any one resident a maximum of $300.00 a week. It means that any combinations of deposits from 1 or more users of JailATM cannot exceed $300.00 between the calendar week of Sunday to Saturday as explained on the JailATM site.

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