JailATM Customer Service Phone Number

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JailATM is a great choice for the family and friends of inmates. It is an easy and fast way to transfer money and purchase a commissary for inmates. In sending money, funds are accessible to inmates when the credit card has been completed. By the way, what is JailATM Customer Service phone number? Well, here we are going to inform you of the JailATM Customer Service phone number, and other information related to the JailATM account.

JailATM Customer Service Phone Number  

If you have a complaint, first you are able to contact the JailATM customer service. For your information, JailATM customer service phone number is 1-877-810-0914. So, if you want to complain or ask anything, you are able to call at 1-877-810-0914. Or you are also able to send email at support@jailatm.com.

How to Create a JailATM Account?

Here are some steps to create JailATM account:

  • At the first step, you have to click Sign In.
  • After that, enter your email address. Make sure you enter your complete email address.
  • Then, you need to fill out all the information on the personal details form.
  • The next step is to click Save.
  • Now, you are able to create a password.
  • Please check your email, there will be an activation link. Just click on it or copy the link and paste into your browser.
  • Next, you are able to sign in using your email address and password.

How to Edit JailATM Account Details?

Here are some steps to edit JailATM account details:

  • At the first step, you have to click My Account.
  • After that, you are able to click Settings.
  • Then, you are able to click “Account Details.”
  • Please make the desired changes.
  • Lastly, click “Save.”

How to Reset Your Password?

Here are some steps to reset your password:

  • At the first step, you have to click Sign In.
  • After that, you are able to enter Your Email Address.
  • On the next page, you are able to Click “Forgot Your Password?”.
  • Now, you have to enter your email address and click “Send”.

For note: Within 1 hour, an Email will be in your inbox.

If you miss email, try the steps below:

  • You have to check your junk or spam folder for the message.
  • You need to resend the activation email by logging in and clicking the resend link.
  • You are able to add @jailatm.com And @m.jailatm.com to your safe senders list.

For more information on the safe senders list, simply you are able to contact your email provider.

How to Close JailATM Account?

Here are some steps to close JailATM account:

  • At the first step, click My Account.
  • After that, click Settings
  • Then, click Deactivate Account.
  • Please acknowledge the Disclaimer.
  • Lastly, click Close Account.

How to Reactivate Your JailATM Account?

Here are some steps to reactive your JailATM account:

  • At the first step, click Sign In.
  • After that, enter the email address used to create your JailATM account.
  • In this step, you need to click Next, and then enter your password.
  • Please click Login.
  • Afterwards, click “Resend Confirmation.”
  • You are able to check your email, there will be an activation link. Just click on it or copy the link and paste into your browser.

How to Add a Payment Method?

Here are some steps to add a payment method:

  • At the first step, you have to click My Account.
  • After that, click Settings.
  • Then, click Payment Methods.
  • Now, you have to click New.
  • Please enter your Card information
  • Lastly, click Save.

Warning: To use this card to fund your messaging subscription, click the check box before clicking Save. This causes it to replace the card currently being used to fund your messaging subscription.

How to Edit or Delete Your Payment Method?

Here are some steps to edit or delete your payment method:

  • At the first step, you have to click My Account.
  • After that, you are able to click Settings.
  • Then, you are able to click Payment Methods.
  • Please choose the payment method that you want to edit or remove.
  • Please click Edit.
  • You are able to change the details of the card or click remove to delete the card.

Note: You have to cancel your messaging subscription before you are able to remove your card or edit the card information being used for the messaging subscription.

How to Make a Deposit?

Here are some steps to make a deposit:

  • At the first step, you have to sign in.
  • After that, you are able to choose the Send Money Now button.
  • Then, you have to choose the appropriate state and facility.
  • Now, you are able to enter at least 3 characters of the resident’s last name or their ID.
  • The next step is to enter your payment information and amount of the deposit. Click the checkbox after reading the terms and conditions and then hit OK.
  • Please review the payment details and click the Send Money button.

Warning: If successful, then you are going to be brought to a receipt screen where you are able to print the receipt or return to the home screen.

Transaction Failed

Apparently, there are some reasons a transaction may have failed. Of course, you will want to know those reasons.

Here are some of the most common reasons:

  • Cash Advance Transactions

All deposits on their website are processed as a cash advance transaction. Unfortunately, this is something they cannot change and most prepaid cards will not accept this kind of transaction. For this case, you are able to call the number on the back of the card you are trying to use to determine if the card supports the cash advance transaction type.

  • Invalid Card

The second reason why the transaction may have failed is invalid card. For this case, you have to choose the drop-down accepted payment methods for a list of all card types they accept.

  • Bank Declined

Another reason why transactions may have failed is Bank Declined. For this case, you are able to contact your financial Institution to determine the cause of the failure.

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