JPay is one of the companies that gives corrections-related services. This company has a headquarters that is located in Miramar, Florida. This company was built in 2002 by the founder and the CEO of the company, Ryan Shapiro. But then, Shapiro was changed by Errol Feldman as a new CEO in 2016. This company was founded with the aim to help family and friends of inmates to stay connected with their inmates.
To run this business, JPay has contracts with some companies such as private federal prisons, Departments of Corrections (DOC), and county jails. The services of JPay spread in 35 states in the United States. The services that are offered by JPay are transferring money, sending email, sending videogram, doing video visitation, doing parole and probation payment, buying phone time, allowing the inmates to have JPay tablet and also provide education. Besides, Jpay also has held charitable donations. This company has been one of the corporate supporters of the Creative Corrections Education Foundation which is a nonprofit that is built by a former Texas warden, that collects contributions from prison inmates and from corporate sponsors to give scholarships for children of inmates. This charity reported having provided $63,000 in scholarships during previous two years.
Well, during you use the services of JPay moreover if you are new in using JPay perhaps you will face some confusions. Or perhaps you find some errors when you use the services of JPay. Then, if it happens, you can inform that to the team of JPay by sending a letter to:
12864 Biscayne Blvd. Suite 243
Miami, FL 33181
Through the letter, you can also utter your complaint, review and anything that relates to the services of JPay. If you think that calling is more simple, you can also call the customer support that stand by for 24 hours to (800) 574 – 5729. Then, if you are comfortable in writing an email than calling or sending a letter, you can send an email to email@example.com or you can send an email to the customer service of JPay through the website by filling the form. There you have to fill in your first name, last name, email, phone, subject, and your message. If your message relates about an inmate, you have to include their facility and state information in your message.
To give the best services, JPay always develop the products and services to make the customers satisfied. JPay moved the headquarters from Miami to Miramar. That was done to accommodate a larger call center. Then, JPay released a tablet that is designed for the corrections industry that can be used by the inmates to read and write an email, listen to music, play games, view videograms and photos. But the availability of this tablet is still limited. For now, this tablet can be used by the inmates that stay in 7 Departments of Correction agencies such as North Dakota, Georgia, Florida, Louisiana, Virginia, Michigan, and Washington. And now, you can access JPay services on your smartphone by downloading the free JPay app in the Google Play or App Store.